لَا تُنْزَعُ الرَّحْمَةُ إِلَّا مِنْ شَقِيٍّ
Compassion is taken away only from a wretched person.
Source: أحمد والترمذي
الرَّحْمَةُ means mercy or compassion; شَقِيٍّ describes someone gravely wretched. A lack of compassion may appear as hardness, pride, or indifference to suffering. The report calls for cultivating mercy in ourselves.
تُنْزَعُ is a passive present-tense verb: “is taken away.” الرَّحْمَةُ is the passive subject. The construction لَا ... إِلَّا combines negation with an exception: “not ... except.” It is not an invitation to label a particular individual as wretched.